Help & answers
Frequently Asked Questions
Common questions about ordering, materials, lead times, and more.
What is the minimum order quantity (MOQ)? +
Most products start at 50 units. Some larger formats start at 100-250 units. Each product page lists exact MOQs.
How does the configurator pricing work? +
You configure dimensions, materials, finishes, and quantity. The price updates live based on a transparent formula combining base price, material multiplier, finishes, printing, and tier discount.
How long does production take? +
Typically 12-22 days depending on the format and quantity. Add 5-14 days if you request a physical prototype before bulk production.
What countries do you ship to? +
France, Belgium, and Switzerland (DAP). For other EU countries, request a custom quote.
Can I get a physical prototype before ordering? +
Yes — most products offer a one-time prototype fee (€25-€450 depending on complexity) and add 5-14 days to lead time.