Resources · FAQ

Frequently asked questions

The questions we get most often from new clients. If yours isn’t here, send it to our team — contact@noboxa.com.

Ordering & pricing

What’s the minimum order quantity?From 50 units for rigid gift boxes, 300 for folding cartons and mailers, 500 for subscription programs. Lower quantities possible with digital print — ask.
How much does a custom box cost?Unit cost depends on material, size, finishing, and quantity. A premium magnetic box at 1,000 units typically lands EUR 3.50–6.00 per unit. Use the online configurator for an indicative price, or send a brief for a detailed quote.
How do I pay?Bank transfer (SEPA) standard. Credit-terms account (Net 30 / Net 60) available for returning clients after a successful first order. Reserve option holds production slot against a 20% deposit.
Can I reorder the same design?Yes — we keep dielines and artwork on file. Reorders run at ~80% of first-run cost and ship in 10–14 days.
Do you accept Purchase Orders (PO)?Yes. Include your PO reference in the checkout field or email it with your quote approval.

What artwork file format do you need?Print-ready PDF with 3mm bleed, fonts outlined, CMYK + spot Pantones separated. We provide the dieline template once the construction is approved.
Can you design the artwork for us?We offer design support on request — layout adaptation, regulatory text placement, language variants. For full brand identity, we recommend partnering with a design studio.
Can you check my artwork for print issues?Yes. Preflight check included in every order — bleed, resolution, colour, overprint, missing fonts, regulatory compliance.
Will my colours match the screen?Approximately. Screens use RGB light, print uses CMYK + spot inks. For colour-critical work we produce an ICC-profiled proof on production stock before press — Delta-E ≤ 3 against your brand spec.
Can I see a physical proof before production?Yes — physical prototype in hand within 7–10 days. Included on all rigid gift boxes. Optional on folding cartons (+ EUR 150).

How long from order to delivery?12–22 days of production from approved artwork, depending on format. Add 7–10 days for prototype approval if applicable.
Where do you deliver?France, Belgium, Switzerland as standard DAP. Other EU destinations on request. Delivery includes customs clearance and duties for non-EU destinations.
Can I get rush production?Yes — rush slots available at +15% surcharge, compressing lead time by ~30%. Subject to current press schedule.
What if the delivery is damaged?We photograph outgoing pallets. If damage occurs in transit, send us photos within 48 hours of delivery — replacement shipped at our cost.
Can you ship direct to my retailer / 3PL?Yes. Palletized, EAN-labelled, SSCC-barcoded for Sephora, Douglas, Nocibé, AS Watson group as standard.

Is your packaging recyclable?The default answer is yes — most materials we use are paper-based and monomaterial. Specific constructions with PET windows or foil are recyclable under different streams. We disclose per SKU.
Is it FSC-certified?All virgin-fibre materials are FSC-certified. Chain-of-custody documentation included with every order. FSC 100%, FSC Recycled, or FSC Mix — your choice.
Can I get the recycled-content %?Yes — stated on the material spec and verifiable through the mill certificate. PCR options available up to 100%.
Do you apply Triman markings?Yes, included in the artwork review for French-retail products. Info-Tri sorting instructions placed correctly per 2022 regulation.
Are the inks food-safe?Low-migration, heavy-metal-free inks standard. For direct-food-contact applications, specific ink sets are used — we share the technical data sheet with the order.

Are you a manufacturer or an intermediary?We are a B2B production intermediary. We project-manage your order across a vetted EU partner network — France, Belgium, Czech Republic. You get one contact, one contract, one quality standard.
Why intermediary vs. direct mill?Because most custom orders need 3–4 different processes (print, foil, assembly, finishing) that rarely all happen in one building. We route each step to the best-fit partner, manage schedule, and own quality.
Who’s behind Noboxa?Small specialist team with 10+ years in packaging production. See our about page.
Can I visit your facility?We’re happy to arrange partner-facility visits for serious projects — particularly for brands with heritage / craftsmanship requirements that need to see the production environment.
Why are you based where you are?Proximity to the European paper mills, premium finishing specialists, and the French / Belgian / Swiss market we primarily serve.

Our team responds to project enquiries within 1 business day. No sales pressure — just answers.